When you purchase any product or service on phone (through IVR), you now need to enter an additional password to make your transaction a lot more safe. This is a mandatory guideline from RBI.
Please follow the steps given below for generating password for IVR Transactions:
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SMS “KOTP XXXX” (last four digits of Kotak Credit Card number) to 5676798 or 9212738927 from your registered mobile number before your transaction.
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You will automatically receive a numeric password on your registered mobile number.
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Call the merchant where you wish to purchase the product or service from.
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Please key in your Credit Card number, expiry date and CVV number.
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Enter the numeric password through your phone.
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Proceed with processing your phone (IVR) transaction.
Each purchase will have a new and unique password which can be used within 2 hours. Kindly note that no phone (IVR) transactions can be carried out without following the password process.