It has been our conscious effort to keep Kotak Cards simple, relevant and transparent. Building further on these principles we welcome you to approach us through any of these channels for any feedback or experience you would like to share with us:-
Call our Customer Contact Centre
Toll Free Numbers-1800 102 6022
| Mumbai 66006022 |
New Delhi 66006022 |
Chennai 66006022 |
Kolkata 65506022 |
Bangalore 66006022 |
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| Hyderabad 66006022 |
Pune 65216022 |
Ahmedabad 66006022 |
Chandigrah 65006022 |
Amritsar 65006022 |
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In case you do not receive a response from any of the channels mentioned above that you have raised the issue to within 7 working days or if the response received from them is not satisfactory
You may escalate your grievance to the Service
Assurance Centre at the Head Office of Kotak Mahindra Bank
Click here to submit your grievance online.
OR
Send the Complaint Form
In case you do not receive any response from the Service Assurance Centre within 10 working days or if the response received from them is not satisfactory
For any grievance unresolved for more than 10 days, you may write to
Nodal Officer- Credit Cards Division
Mr. Haresh Hiranandani, Kotak Mahindra Bank Ltd. Kotak Infiniti, Service Assurance Centre, 4th Floor, Zone 4, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai - 400 097, India. Or by E-Mail to nodalofficercards@kotak.com or call on 022-66054431
In case the complaint is not resolved at the bank level within a month of lodging of complaint or in case you are not satisfied with the response received, then you may write to the Banking Ombudsman.